Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and other applicable Australian laws.

1. Information We Collect

We may collect personal information such as:

Contact details – your name, phone number, email, and postal address.
Property details – information about the property you own or are enquiring about.
Communication details – any messages or additional information you provide to us through forms, calls, or emails.

We obtain this information from:

Publicly available sources.
Directly from you when you interact with us (e.g., completing our web forms, calling us, or responding to our letters).
Third parties, such as referrals from business partners or contractors.

2. How We Use Your Information

We use your information to:

Understand your needs and explore your property’s development potential.
Provide you with tailored concepts, feasibility assessments, and recommendations.
Communicate with you about your property and respond to your enquiries.
Manage our relationship with you and deliver our services.
Comply with any legal or regulatory requirements.

We will never sell your personal information to third parties.

3. Sharing Your Information

We may share your personal information with:

Our employees, contractors, or consultants who need it to provide services to you.
Trusted third-party service providers who assist with tasks such as data storage, communications, and marketing systems.
Professional advisors (e.g., legal, accounting) if required.
Government authorities or regulators when required by law.

Any third parties we work with are required to keep your information confidential and secure.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Secure digital storage systems.
Access controls and password protection.
Staff training on privacy obligations.

5. Access and Correction

You can request access to, or correction of, the personal information we hold about you. To do this, contact us using the details below. We may need to verify your identity before processing your request.

6. Cookies & Website Tracking

Our website may use cookies and other tracking technologies to improve your browsing experience. You can manage or disable cookies through your browser settings.

7. Opting Out of Communications

If you no longer wish to receive communications from us, you can opt out at any time by contacting us. Once we process your request, we will remove you from our mailing lists promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

9. Complaints

If you believe we have breached your privacy rights, please contact us using the details below. We take all complaints seriously and will investigate promptly.

For private businesses in South Australia, privacy complaints are handled by the Office of the Australian Information Commissioner (OAIC) under the Privacy Act 1988 (Cth). If you are not satisfied with our response, you may contact the OAIC:

Office of the Australian Information Commissioner (OAIC)
e: enquiries@oaic.gov.au
p: 1300 363 992
a: GPO Box 5288, Sydney NSW 2001

10. Contact Us

Malu Property
e: kim@malu.com.au

p: 0477 716 058

a: PO Box 24 West Beach SA 5024